January 2023 Issue of Connections Magazine

The January 2023 Issue of Connections Magazine, covering call centers and the teleservice industry

Feature Content:

january 2023

Contact Center Pain Points: Tips for Improving Processes or Adopting New Technology, submitted by SingleComm
Process-improving technology is a must for contact centers to stay competitive putting new technologies to use can mean growing pains. . . read more >>

From the Publisher: Developing Your Callback Strategy by Peter Lyle DeHaan, PhD
Calling customers back when you’re busy is a feature consumers increasingly expect call centers to offer. . . read more >>

Ten Years Ago: Breaking Bad Habits: How to Create Change That Sticks, by Joe Laipple
To breaking bad habits, start now in taking these keys steps to move you down the path to the long-term changes you desire. . . read more >>

Twenty Years Ago: Errors and Omissions Insurance Case Study: Alarm Monitoring, by Laura McCormick
A claim scenario involving teleservices companies, based on combining facts from actual claims. . . read more >>

Industry News

Classified Ads of opportunities for you.

Marketplace Directory of leading Contact Center Vendors.

Startel contact center software
Amtelco Marketplace
Map Communications
Alliant: Professional Liability Insurance
Quality Contact Solutions
TBS: total billing solution; make it rain $
Ron Violante - Answering Service Broker
SingleComm: cloud-native omnichannel TAS solutions
nCall - Dedicated TAS Software, from nSolve

About Connections Magazine 

Connections Magazine is the premier publication for the call center industry, providing news and information for call centers, sent at no cost to qualified readers at call centers, contact centers, teleservice agencies, phone answering services, and telemessaging companies.

For more information, contact us.