January 2024 Issue of Connections Magazine

The January 2024 Issue of Connections Magazine, covering call centers and the teleservice industry

Feature Content:

CM January 2024

From the Publisher: 5 Tips for Agent Customer Service Success, by Peter Lyle DeHaan, PhD
Some people think working in a call center is easy because they like to talk. But that doesn’t guarantee agent success… read more >>

Ten Years Ago: Call Centers are Helping the Economy to Rebound, by Robin Vaughn
The teleservices outsourcing industry is having a significant impact on the current economic recovery…read more >>

Twenty Years Ago: Are Remote Agents in your Staffing Future, by Penny Reynolds
One of the most critical steps in making and receiving customer calls is deciding not just how many agents will be needed, but what type of staffing solution will be used…read more >>

Industry News

We thank all our sponsors and are pleased to announce the addition of Shooster Holdings and Kauneonga. Welcome to Connections Magazine!

Send us your call center articles and news for consideration in the next issue of Connections Magazine.

Marketplace Directory: Connections Magazine listing of leading Contact Center Vendors

Startel contact center software
Amtelco Marketplace
Map Communications
Alliant: Professional Liability Insurance
Quality Contact Solutions
TBS: total billing solution; make it rain $
Ron Violante - Answering Service Broker
SingleComm: cloud-native omnichannel TAS solutions
nCall - Dedicated TAS Software, from nSolve

About Connections Magazine 

Connections Magazine is the premier publication for the call center industry, providing news and information for call centers, sent at no cost to qualified readers at call centers, contact centers, teleservice agencies, phone answering services, and telemessaging companies.

For more information, contact us.