The July/August 2005 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
From the Publisher: The Write Stuff- ATSI Convention Exhibitor Profiles
- Appointment Setting and Event Registration Software
- Evaluating Staffing Tradeoffs
- Phone Phishing: Are your Agents Too Helpful?
- Show Your Value to Build Client Base
- Strategies to Negotiate Any Sale
- Successful Call Center Utilization
- Work Force Optimization for Small Call Centers
- What’s Your Service Mentality IQ?
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]