The July/August 2010 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- How Caller ID Works
- From the Publisher: Call Centers in Action: The Good, the Bad, and the Ugly
- ACE the Call Scripting Process
- The Value of Teleservice SRO Certification
- The Most Costly Incentive Mistakes
- Getting Your Team in the Zone
- Convention Coverage
- Contact Center Workforce Management: A Mission-Critical but Flawed Tool
- Who Holds the Funds?
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]