The June 2005 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Are You Guilty?- From the Publisher:A Word is a Powerful Thing
- Delivering Disaster Response
- Finding a Clear Voice in IVR
- Hearing is Believing
- The Reality of Faxing
- Speech Recognition Comes of Age
- Speech Recognition Software
- Test Your Way to VoIP Success
- VoIP: Are the Networks Ready for Prime Time?
- VoIP and the Mobile Professional
- VoIP and the Offshore Industry
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]