The June 2009 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Hosted Solution – Isn’t It time?- Hosted Services Providers
- Software as a Service
- From the Publisher: The What and Why of Call Center Outsourcing
- Imagine If There Were No ATSI…
- Mind Your Business: Satisfaction of Due Diligence
- The Essential Outbound Call Center Checklist
- WIIFM
- Words Do Matter: Understand the Power of Your Choices
- The Mega Queue: Individual Reporting, Maintaining Efficiency
- Open Source Software and the Call Center
- The Value of a Limited-Benefit Health Plan for Call Centers
- Canadian Outsourcer Call Center Listing
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]