The June 2012 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Top Five Performance Indicators for Assuring a Great Customer Experience
- From the Publisher: Follow Us on Twitter
- The 12 Steps to Successful Telemarketing – Step 7: Selling
- The 2012 ATA Convention and Expo
- Using Remote Interpreting to Provide Global Customer Service
- The Cost of “Free”: A Cautionary Tale
- Three Barriers to Working from Home
- When the EEOC Comes Knocking
- Automation’s Role in Contact Center Interactions
- The Importance of Voice Communications
- The Due Diligence Process
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]