The March 2002 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
The 809 Area Code Scam- A Case for Certification
- Advantages of Unified Messaging
- Call Center Certification
- Centralize Communications with Unified Messaging
- Charging by Degree of Difficulty
- Filling Key Positions
- How’s Your Company’s Financial Health?
- Lessons From Sweet Pea
- Managers Need to Be Coaches
- SNUG 2002 Convention
- The Phoenix
- Untangling the FMLA Web
- From the Publisher: We’re on a Mission
- World Class Call Handling
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]