The March 2004 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
The 10 Immutable Laws of Sales Success- Back to Basics
- Beyond the Looking-Glass: Telemarketing 2004
- Case Study: Sitel Improves Recruiting and Retention
- From the Publisher: A Matter of Perspective
- Is There a CLEC in Your Future?
- The Power of One
- Simon Says: Don’t Stress
- Speech Recognition
- Wireless Text Messaging, Part 2
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]