The March 2008 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- What We Know About USF
- Forget Politics – I Just Want to Run My Business
- From the Publisher: Be Careful What You Bill For
- Mind Your Business: Retaining Clients
- Workforce Optimization for the Small to Midsized Contact Center
- How to Use Statistics in Your Call Center
- IMS Paves the Way for Virtual Call Centers
- Who Are These People?
- Selling to Today’s Customers
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]