The March 2013 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Cloud-Service Considerations: Addressing the Pros and Cons - Cloud-Based Call Centers: What, Why, When, Where, and How
- From the Publisher: Servicing Rewards Programs
- Ask Kathy: Getting Past the Gatekeeper
- Vendor Profile: Alston Tascom: A Vision of Today’s Reality
- 2013 Contact Center/Back-Office Application Shopping
- The Twelve Steps to Successful Telemarketing – Step Ten: Handling Objections, Part Two
- Motivating Your Salesforce: Why Traditional Methods Don’t Work and What Does
- Directory of US-Based Outsource Call Centers
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]