The May 2004 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Agent Hiring and Training
- Call Center Site Certification: An Interview with Chris Bell
- From the Publisher: Service Sold It
- External Performance Metrics
- How to Handle Accented Callers
- Maximizing your Business: Benchmarking
- Outbound Compliance Checklist: A Survival Necessity
- Seven Secrets of Minimizing Agent Turnover
- Simon Says: Open or Closed?
- Vendor Profile: TASbiller
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]