The May 2006 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Managing Labor in a Virtual Call Center
- From the Publisher: The Ripple Effect
- Shifting the Remote Agent Paradigm
- Headset Management in the Dispersed World
- Managing Around the Sun: Tips For The Virtual Manager
- Remote Agent Stations: Easing the Pain of Scheduling
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]