The May 2009 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
How Call Center Quality Differs from Manufacturing Quality Control- From the Publisher: A Tale of Two Calls
- Strength in Numbers Fosters an Incredible ROI
- Mind Your Business: The High and Low Road of VoIP
- Retain and Motivate Your Millennial Workers
- Using the Internet for Lead Generation and Lead Tracking
- What About This Economy?
- Delivering Customer Excellence
- Don’t Get Lost in Translation
- Multilingual Call Center Listing
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]