The May 2010 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Improving Agent Retention- From the Publisher: Call Center Work
- Onshore or Offshore: What Makes Sense and What Doesn’t
- Achieving PCI Compliance Begins with a Plan: Steps to Manage Your Sensitive Data
- Communications a World Away
- To Train or Not to Train
- Directory of Outsourcing Call Centers
- Today’s Entrepreneurs Use Outsourcing as a Solution, Not Just as a Service
- Case Study: Contact Center IVR and Call Recording Improves Customer Service
- Mind Your Business: Reconciling Billing Cycles
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]