The May 2011 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Rafael Manzon: A Man on the Move- From the Publisher: Reflections, Thoughts, and Observations from the Convention
- Setting the Stage for Successful Telemarketing (Part 3 of 3)
- Workspace Management: Outside the Box
- Workforce Management for Your Call Center
- The Bilingual Call Center
- Call Center Directory
- Embracing the Moving Revenue Target
- Coaching Practices and Tools for Today’s Environment
- Mind Your Business: The Employee Non-Compete
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]