The May 2012 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Speech Analytics Gets Down to Business- From the Publisher: Do You “Like” Social Media?
- The Twelve Steps to Successful Telemarketing – Step Six: Restating
- Why Your Turnover Reduction Efforts Are Not Working
- Self-Realization: A Key Ingredient to Effective Call Center Management
- Learn How to Handle Irate Customers
- Multilingual Contact Center Directory
- How Web Chat Helps Prevent Shopping-Cart Abandonment
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]