The May 2013 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
New Insight into Customer Experience Pain Points – and How to Fix Them- From the Publisher: Movies and More
- Ask Kathy: Objections: Honest Concerns or Mere Pretext?
- How to Handle a Challenging Customer on Live Chat
- Vendor Profile: Szeto Technologies
- 2013 NAEO Annual Conference Recap
- Your Contact Center Is Not Just a Contact Center
- Call Center Ergonomics: A Case Study of Design Excellence
- Multilingual Teleservice Agencies
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]