The May/June 2018 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Stay One Step Ahead of Your Customers- Call Center Technology History
- Communicating with Your Customers
- From the Publisher: Be Careful What You Say
- Vendor Profile: American Tel-A-Systems
- Ask Kathy: Why Telemarketing Programs Fail, Part Three
- Do You Need a 24/7 Contact Center Vendor?
- How to Ensure That Your VoIP-Based Call Center Is Always Online
- Top Workplace Best Practices for Contact Centers
- What You Should Know Before Making Your Next Call Center Headset Purchase
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]