The May/June 2020 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Case Study: A BPO Adapts to the COVID-19 Pandemic
- From the Publisher: Coronavirus Communication: Seek Balance in Your Customer-Facing Messaging
- Ask Kathy: A Concise Guide for Outsourcing Success, Part Three
- Vendor Profile on Amtelco
- Preparing Your Contact Center for a Pandemic
- Enhancing the Customer Experience with Expanded Services and Automation
- Increasing Sales Through Self-Generated Leads
- Healthcare Call Centers Help Bring Care to the Medically Underserved
- Interaction Recording Using Microsoft Teams: Ten Factors for Success
- Work from Home Success