The November 2004 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
2004 CAM-X Awards- Automating Workforce Management
- Book Review: Business School Essentials for Call Center Managers
- Building Entrepreneurial Enterprises
- Effective Questioning Skills
- Emerging Trends in the Teleservices Industry
- From the Publisher: Are You In or Out?
- Multisite Operations: A Competitive Advantage
- Unified Messaging
- Workforce Management in an IP World
- Workforce Management Software
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]