The November 2013 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
How WebRTC Will Affect the Contact Center- From the Publisher: Social Media and the Contact Center
- Complete Outsource Call Center Listing
- Ask Kathy: Should I Outsource Offshore?
- Pay Attention to TCPA – or Pay the Fines
- ObamaCare’s Effect on Full-Time Versus Part-Time Call Center Hiring
- Ten Reasons to Move Your Contact Center to the Cloud
- The Demystification of Information Management: A Non-Techie Guide to Software Applications for Call Centers
- Telephony and Connectivity to the Cloud: Considering an All-in-One Contact Center Solution
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]