The November/December 2019 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Making Robotic Process Automation Positive for Employees
- From the Publisher: Customer Service Makes the Difference
- Ask Kathy: Overcoming Call Reluctance, Part Four
- Asking Questions to Enhance Strategic Thinking
- Vendor Profile: Szeto Technologies
- First Aid for Burned-Out Teams
- The Next-Generation Interactive Message Exchange
- How Call Centers Can Support VA Healthcare
- Six Cost-Effective Recruiting Ideas: Attracting the Best Job Candidates on a Budget