The October 2005 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
2005 ATSI Call Center Award of Distinction Winners- Agent Burnout: Stress Signals and Solutions
- ATSI Award of Excellence Winners 2005
- Develop Your Employees Through Questions, Not Answers
- Email Delivery of Voicemail
- “If You Know Your Party’s Extension…”
- Managing Client On-call Schedules
- Maximize Every Sales Opportunity
- Overcome the Myths of Negotiation
- The Power of Voicemail
- Put the Customer Back into Customer Service
- Some Unsolicited Faxing Allowed Under New Junk Fax Law
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]