The October 2006 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
IP Telephony: The Platform of Choice- From the Publisher: How to Churn Employees
- VoIP in the Call Center
- Is Open Source IP PBX Right for Your Call Center?
- Hiring on Enthusiasm
- Strike the Right Balance in Your Contact Center
- How Does VoIP Fit into Your Call Center?
- The Cardinal Rules of Customer Service
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]