The October 2007 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Homebodies: The New Contact Center Agents- From the Publisher: I Want to Buy Some Shoes
- Mind Your Business: Adjusting the Sales Price
- Strategies for Hiring in a Virtual Call Center
- Benefits of Virtualization for Call Centers
- Call Center Best-Practices Make the Difference
- What Does an Agent Really Cost, and Could You Use an Extra One or Two?
- Teleservice Agency Listing
- Creating a Virtual Contact Center
- Service Recovery: The Art of Damage Control
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]