The October 2011 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Applying Good Judgment to Telephone Triage Calls- From the Publisher: Phone Failure Fiasco
- Combining Telephone Answering Service and Telephone Nurse Triage
- Selecting a Healthcare Call Center Outsourcer
- Directory of Healthcare Call Center Vendors
- The Twelve Steps to Successful Telemarketing – Step Two: Reference
- Creating and Empowering a Virtual Workforce
- The How and Why of Contact Center Employee Incentives
- Coaching as a Strategy
- Mind Your Business: The Importance of Confidentiality
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]