The October 2012 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Protecting Patient Information in the Cloud- Healthcare Call Center Directory
- From the Publisher: The Right Touch
- The Sad State of Customer Service
- The Twelve Steps to Successful Telemarketing – Step 11: The Close
- Trends Affecting CRM
- Enhancing the Customer Experience
- Faster Call Resolution Is the Key to Cost Center Profitability
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]