The October 2013 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Healthcare Call Center Considerations- From the Publisher: Do You Survey Your Callers?
- Outsource Call Center Listing: Healthcare Call Center Directory
- Ask Kathy: Using the “Feel, Felt, Found” Technique
- Call Centers and Affordable Care Act Enrollment
- Four Keys to Creating Value in the Contact Center
- Defining the Right Goals
- Six Benefits of the Cloud Contact Center
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]