The September 2007 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Agent Automation: Optimizing a Call Center’s Most Important Resource- Call Scripting Software: The Key to Agent Automation
- From the Publisher: Take Your Call Center to the Next Level
- Mind Your Business: Selling A Commingled Business
- Should Inbound Contact Centers Be Worried?
- Best Practices in Verification
- The Metric That Matters: Understanding Cost per Sale vs. Cost per Hour in the Teleservices Industry
- The Evolution of the Call Center
- Soft Selling Yields Hard Profits in Contact Centers
- Win Business without Cutting Prices
- Hosting Offers a Fast Track to Superior Customer Service
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]