The September 2008 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Affordable Workforce Management for Call Centers of Every Size- Analytics and the Contact Center: Beyond Workforce Management
- From the Publisher: Call Center Anecdotes
- Mind Your Business: Keeping Your Business Healthy
- Is Your Scheduling System Ready for the Holidays?
- The Taylor Institute for Direct Marketing
- External Validation: Part Five in the Continuing Series, Getting Quality Right
- The Essentials of Great Leadership
- Offshore Teleservice Agency Directory
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]