The September 2009 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
Mass Customization and the Transformation of the Call Center Industry- From the Publisher: They Just Don’t Get It
- Tom Hopkins Workshop: A Huge Success
- Mind Your Business: Grow Your Call Center
- The Number One Customer Service Mistake: Lack of Collaboration
- Managing Your Customer’s Customer Relationships
- Extending Contact Center Monitoring and Evaluations to Spanish-Language Customers
- IVR Goes Proactive
- Offshore Outsource Call Center Directory
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]