The September 2010 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
A Guide to Phone-Append Services- From the Publisher: Contact Center Survey Summary
- Global Telecommunications Leader Outsources Web Chat
- A Multimillion-Dollar Trap: Recording Customer Service Calls
- Why Are We So Afraid to Standardize Call Center Processes?
- Is First Call Resolution the Top Agenda?
- The Sliding Scale of Power Strategy
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]