The September 2011 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
The Twelve Steps to Successful Telemarketing – Step One: Introduction- From the Publisher: The Trials and Triumphs of Telephone Support
- Introducing ATA’s New CEO, Phil Grudzinski
- What to Look For in a Live Chat Software Solution
- The “New” Chief Customer Officer
- Higher Quality or Lower Costs: Seven Ways Companies Can Deliver Both
- Teleservice Call Center Directory
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]