The September/October 2016 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Five Cloud Characteristics
- From the Publisher: Embrace the Call Center as a Business Strategy
- Vendor Profile: Alston Tascom
- Guest Column: Transform WFO to CXM
- Ask: Kathy: Effective Probing Strategies
- It’s Time to Replace the Annual Performance Appraisal
- Telemarketing Lead Generation
- The Phone Is Dead – Long Live the Phone
- Nine Tips for Top-Notch Customer Service Leadership
- On-Call Case Study: Finding a Profitable Solution to a Time-Consuming Problem
- Directory of Call Center Providers
[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]