The Sep/Oct 2016 Issue of Connections Magazine

The September/October  2016 Issue of Connections Magazine, covering call centers and the teleservice industry

Read these articles online:

• Five Cloud Characteristics
• From the Publisher: Embrace the Call Center as a Business Strategy
• Vendor Profile: Alston Tascom
• Guest Column: Transform WFO to CXM
• Ask: Kathy: Effective Probing Strategies
• It’s Time to Replace the Annual Performance Appraisal
• Telemarketing Lead Generation
• The Phone Is Dead – Long Live the Phone
• Nine Tips for Top-Notch Customer Service Leadership
• On-Call Case Study: Finding a Profitable Solution to a Time-Consuming Problem
• Directory of Call Center Providers

[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]

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