The September/October 2019 Issue of Connections Magazine, covering call centers and the teleservice industry
Read these articles online:
- Challenges and Opportunities: Contact Center and Artificial Intelligence
- From the Publisher: Is the Future Our Friend or Foe?
- Ask Kathy: Overcoming Call Reluctance, Part 3
- Robotic Process Automation: It Is Here to Make the Change
- Vendor Profile: Startel
- Seven Reasons to Not Share Ownership with Key Employees
- The Advantages of Analytics-Enabled Quality Management
- Common Verbal Communication Blunders
- Three Tactics to Transform a Call Center into a Care Center
- How to Use Outsourced Telesales for Increased Market Share
- Five Realities of Contact Center Customer Service Reps
- Using Speech Analytics to Improve Customer Relationships in the Call Center
- Unified Communications: How Endpoint Management Delivers the Goods