AnswerNet, a telemessaging firm and a full service provider of inbound, outbound, and e-bound contact center services, announced that Josue Leon has been promoted to vice president of operations. Mr. Leon has been with AnswerNet and its predecessor companies for over 23 years. He began as a site manager and has held various operations management positions within the company.
As vice president of operations, Mr. Leon will be responsible for all of the call center and client-facing operational activities, including client services, quality control, and measurement and service delivery. “Josue is a creative and thoughtful executive who embodies AnswerNet’s core values,” said AnswerNet President and CEO Gary A. Pudles. “He has repetitively proven himself as an excellent leader and is the right person to lead AnswerNet into the future.”