ATA and CIAC Announce Exclusive Contact Center Professional Certification

The American Teleservices Association (ATA) and Call Center Industry Advisory Council (CIAC) announced their exclusive strategic partnership for contact center professional certification.  Tim Searcy, ATA CEO, made the announcement at the recent ATA Convention.  During the session, Tim talked about the time and research that has gone into the development, implementation, and the launch of this partnership.  “Based upon a careful examination of all available partners and models, ATA is excited to announce CIAC as our global partner in the certification of contact center professionals.”  Searcy continued, “CIAC has created the definitive standard for the contact center industry when it comes to excellence in competency-based professional certification.”

Fredia Barry, CIAC President commented, “Bringing together ATA, the contact center industry trade association, and CIAC, the provider of ‘CIAC Certification’ — the contact center industry defacto professional certification, is a natural and synergistic fit.  Together, CIAC and ATA bring a high level of integrity and objectivity as well as marketing and distribution power to a global industry with an ever-growing demand for more qualified and credentialed professionals.”

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