Linx Scripting in the Szeto Call Linx TAS system has just become more pictorial and user-friendly, both for the agents who use it and for the programmers who design it. For example:
Calendar Pop automatically pops up in every entry field where date/time entries are to be expected. This visual display will enhance the appearance and speed up the data entry process with one mouse click.
Spin Button with up-down arrow is available in all fields as selected by the script designer. It provides easy selections and auto-fills option choices for the agents.
An Abbreviation element in the call script (and multi-form processing) allows lengthy and difficult-to-spell phrases be represented by abbreviations. Agents can optionally replace lengthy and difficult phrases with predetermined abbreviations, which are expanded to their original form in the final version with a single keystroke.
Stock Icons are additional attention grabbers. They can be used signal the existence of help lines, the importance of an entry field, or information that must be read. They are a quality assurance tool that minimizes errors.
These enhancements will be demonstrated at the CAM-X / WSTA convention in Las Vegas, October 3-6, 2010.