CAM-X 2010 Call Centre Award of Distinction Winners
The CAM-X Call Centre Award of Distinction addresses customer relationship management (CRM), courtesy, etiquette, and professional call handling in call centers. This program is appropriate for both in-house and outsourced call centers that provide order entry, fulfillment, registration, surveys, Web applications, escalated emergency response, reservations, and help desk services.
This is a “mystery caller” program, with calls evaluated by two independent judges using predetermined scoring criteria; successful participants must receive a score of 80 percent or higher.
The 2010 Call Centre Award of Distinction winners are:
Answer 1 Communications, Phoenix, AZ
Answer Plus, Toronto, ON
Extend Communications Inc., Brantford, ON
Focus Telecommunications, Inc., Eldersburg, MD
Intercon Messaging Inc., Drayton Valley, AB
Re: Messaging Solutions Inc., Abbotsford, BC
PDL Contact Centres, Calgary, AB
Tel-Us Call Center, Beverly Hills, CA
Telelink Call Centre, St. John’s, NL
TigerTel Halifax & Toronto, Toronto, ON
TigerTel London, London, ON
TigerTel Nanaimo, Nanaimo, BC
TigerTel Oshawa, Oshawa, ON
TigerTel Vancouver, Vancouver, BC
Time Communications, White Bear Lake, MN (Top Score)