Customer Management IQ and IQPC to Host International Contact Center Summit

The International Contact Center Summit from October 24-26 at the Hyatt Regency in Miami. The conference provides an opportunity for industry specific operations, technology and customer care executives from companies around the world to meet, exchange ideas and network.

Heather Cox, Senior Vice President of Capital One and winner of the 2011 Stevie Award for Global Call Center of the Year, is scheduled to deliver the keynote address on the morning of Tuesday, October 25. Capital One, a Fortune 500 company, is committed to offering great customer service to more than 40 million customers worldwide. Cox will speak about the strategies of Capital One’s credit card business to provide award-winning quality customer solutions. The keynote will offer insights about the programs and capabilities implemented by Capital One in the past few years to transform the customer experience.

The conference spans three days and includes over 65 sessions, keynotes, panels, case studies and workshops covering topics such as: leadership and coaching models, VOC implementation across multiple channels and strategies to manage outsourced providers in a multi-vendor environment.

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