Introducing the Future Call Center Summit

Customer Management IQ introduces the ninth annual Call Center Summit with an evolved brand: The Future Call Center Summit. From January 21 to 24, Disney’s Contemporary Resort will host The Future Call Center Summit where customer care professionals and technology experts convene under one roof to discuss how to leverage service as a pinnacle business driver. This new brand focuses on the rapid changes occurring as executives focus on customer engagement, delivering business value, engaging employees, and leveraging technology for efficiency.

The early confirmed speaking faculty is an impressive list of VP-level customer care executives representing worldwide brands: Bob Simmonds, VP domestic travel operations at Disney, Chuck Sliker, VP operations integration & measurement at Arby’s Restaurant Group Inc., Nur Rosa, marketing & call center operations at Marriott Vacation Club, and Janita M. Clausell, VP retail delivery at ORNL Federal Credit Union.

Also new for 2014 are a future think tank, individual profiling, micro-community meet-ups to assure a variety of learning, and networking opportunities.

To register for The Future Call Center Summit or to inquire about sponsorship opportunities, visit, email, or call 800-882-8684.

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