Spanlink Expands Cisco Contact Center Expertise

Spanlink Communications, a Cisco contact center and customer collaboration solutions partner, announced that Janet Byron, one of the original inventors of Cisco’s Unified Customer Voice Portal (CVP), has joined the company as a senior solutions architect. In her new role, Byron will review and validate Spanlink’s multifaceted Cisco collaboration design and deployment architectures. Byron’s understanding of Cisco’s contact center applications will help Spanlink minimize risk and increase uptime for customers.

Byron, based in New Hampshire, joins Spanlink with more than thirty years of experience in the telecommunications industry, ten of which were spent at Cisco focused primarily on its contact center and customer collaboration solutions. During her tenure at Cisco, Byron developed much of the code that ultimately became known as CVP. This product is a core component of Cisco’s Unified Contact Center Enterprise solution. CVP is speech-enabled self-service and call control application that helps drive reliable and cost effective customer care.

“Spanlink was one of Cisco’s first partners to deliver contact center solutions, so I’ve had the pleasure of working with them for quite some time now, and I’ve always been impressed with Spanlink’s quality and dedication to delivery,” said Byron.

[Connections Magazine is proudly published by Peter Lyle DeHaan, PhD editor.]

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