Telescan Introduces Spectrum Health Monitor
Telescan, a division of Amtelco, announced the introduction of a new product, the Spectrum Health Monitor. The Spectrum Health Monitor was developed to make life … Read more
Amtelco
Amtelco Call Processing Application Rated “Avaya Compliant”
Amtelco’s Genesis Intelligent Series application version 5.4 is compliant with Avaya OneCloud™ Unified Communications as a Service (UCaaS) solutions. This helps customers enhance call processing … Read more
Wisconsin State Journal Names Amtelco “Top Workplace”
Amtelco was awarded a Top Workplaces 2021 honor by Wisconsin State Journal Top Workplaces. The list is based solely on employee feedback gathered through a … Read more
Amtelco Receives Auditing Communication Sessions Patent
Amtelco announced it received U.S. patent 10,917,524 for “Auditing Communication Sessions.” The patentable element is Amtelco’s systems and methods for auditing communication sessions. This improved … Read more
5 Reasons to Implement Call Center Scripting
By Amtelco One of the first person-to-person connections a customer makes with an organization is often through a phone call. Whether the caller’s intent is … Read more
Amtelco Receives U.S. Patent for Speech-Enabled Scripting
Amtelco announced it has been granted a U.S. patent for “Intelligent Speech-Enabled Scripting.” The patentable element is Amtelco’s system and method for intelligent speech-enabled scripting. … Read more
Amtelco Celebrates miSecureMessages App 10th Anniversary
Amtelco announced the 10-year anniversary and continued growth of miSecureMessages, their secure messaging app. MiSecureMessages was built specifically to deliver HIPAA compliant text messages and … Read more
Amtelco’s Soft Agent Transforms Agent Experience
Soft Agent now rated “Avaya compliant” Amtelco announced that its Soft Agent application version 5.4 is compliant with key Avaya OneCloud™ CCaaS (Contact Center as … Read more
The Critical Role Hospital Call Centers Play During and After a Catastrophe
By Nicole Limpert The ever-increasing threats from natural and human-caused disasters have made the use of disaster response systems a necessity. Nearly two-thirds of U.S. … Read more
Telescan Announces Auto-Patch of Client Calls Using Secure Apps
Telescan, a division of Amtelco, announced a new feature in development for the Spectrum system for users of the Genesis Prism application: the ability to auto-patch client … Read more