The Breather Call is Disappearing. Protect Your gents from the Complexity Spike”
By Nicole Limpert Think back to what a typical call center shift looked like a few years ago. The agent’s queue was a mixed bag. … Read more
Amtelco
Amtelco Announces Healthcare Leadership & Education Seminar
Amtelco, a trusted leader in the Call Center and Healthcare Communications industries,announces this exclusive event for hospitals and healthcare organizations. MCFARLAND, Wisconsin – July 22, … Read more
Dexcomm: Meeting HIPAA Requirements Using Secure Messaging
By Laura LaLuzerne Protecting customer information is essential for maintaining trust. When faced with the challenge of replacing the pagers they had relied on for … Read more
Amtelco Announces New Software Release
Amtelco, a trusted leader in the Call Center and Healthcare Communications industries, announces the release of Intelligent Series 6.0. MCFARLAND, Wisconsin – March 30, 2026 … Read more
The Past, Present, and Future of Telecommunication
By Nicole Limpert How did we go from “old-school” phones to the apps and digital systems we use today, and what will communication be like … Read more
Amtelco Releases Ellie™ an AI-powered Integrated Virtual Agent
Ellie™ is powered by artificial intelligence (AI) and supports call centers by working with agents to better serve callers. MCFARLAND, Wisconsin – February 11, 2026—Today, … Read more
An Upgrade Journey Into New Opportunities
American Communications Center Inc. By Laura LaLuzerne ACC Communications Center Inc. (ACC) offers customized virtual receptionist solutions for all types of businesses, both large and … Read more
Amtelco Secure Messages Celebrates 15 Years of Secure Messaging
Amtelco Secure Messages was launched in 2011 as miSecureMessages MCFARLAND, Wisconsin – January 12, 2026 — Today, Amtelco announced it is celebrating the 15th anniversary … Read more
Amtelco Celebrates 50 Years of Pioneering Innovation in the Communications Industry
Amtelco proudly celebrates its 50th anniversary this year, commemorating five decades of invention, growth, and commitment to the call center industry. MCFARLAND, Wisconsin – January … Read more
Addressing Call Center Stress Syndrome
By Nicole Limpert Call Center Stress Syndrome (CCSS) is a form of burnout that is highly prevalent among call center agents, mainly due to the … Read more