Cyber Security and HIPAA in a Medical Contact Center
By Bobby Bennett Regardless of size, medical contact centers must take steps to protect against cyberattacks and ensure HIPAA compliance. These two issues warrant intentional … Read more
By Bobby Bennett Regardless of size, medical contact centers must take steps to protect against cyberattacks and ensure HIPAA compliance. These two issues warrant intentional … Read more
By Jill J. Johnson While today’s online sales process can appear streamlined, it creates complexities and confusion for consumers who have many options in a … Read more
You Can’t Schedule for the Unexpected, but That’s No Excuse to Be Unprepared By Peter Lyle DeHaan, PhD Traffic at many call centers fluctuates with … Read more
By Kathy Sisk Should you decide that outsourcing may be right for you from a financial standpoint, consider the following steps to assist you in … Read more
By Nogol Tardugno It’s a crazy world for today’s consumers. Not only are they pulled in different directions by all the responsibilities of their personal … Read more
By Alex Fleming Over the past few years, the contact center market has created more processes that have moved away from voice. The omnichannel direction … Read more
By Matt Buchanan Answering phone calls from new potential customers and effectively selling their services is the lifeblood of any growing small- to medium-sized business … Read more
By Tom Curtin Hospital communication systems are complex. Yet many hospitals select one communications method—secure messaging—in the hope that a texting solution or an app … Read more
By Josh Botnen Historically, the success of the community banking industry has been in providing personalized service and a deep understanding of local markets to … Read more
By Kathy Sisk Outsourcing is a buzzword and business trend in which many companies are making huge investments. While call center outsourcing ventures can provide … Read more