No matter what you’re selling or where you’re located, the same issues tend to arise when it comes to providing excellent customer service. Perhaps your … Read more
By Robert McKay Officially enacted by the FCC on July 1, the STIR/SHAKEN (Secure Telephone Identity Revisited /Signature-based Handling of Asserted Information Using toKENs) framework … Read more
Develop a mindset of ongoing change to produce meaningful results By Peter Lyle DeHaan, Ph.D. Most call center owners and managers want to see innovation … Read more
By JoAnna Montgomery It may not be possible to find the absolute perfect call center agents on a reasonable budget, but you can find highly … Read more
Discover Why Every Call Center Should Move Toward Having a Remote Staff By Peter Lyle DeHaan, PhD Many businesses struggle to find entry-level employees. This … Read more
Trends Driving Customer Service and Experience By Aakash Kumar Today’s customers require new and varied ways of interacting with businesses. The traditional call center has … Read more
It’s no secret that the use of advanced technology and social media is empowering potential clients and team members like never before. This empowerment is … Read more
By Amtelco One of the first person-to-person connections a customer makes with an organization is often through a phone call. Whether the caller’s intent is … Read more
By Craig Radford In today’s fast-paced and ever-diversifying American society, keeping your call center’s best practices attuned to the needs of all customers can be … Read more