Contact Center Software Boosts Agent Productivity
No matter what you’re selling or where you’re located, the same issues tend to arise when it comes to providing excellent customer service. Perhaps your … Read more
Call Center Management Articles
How Will Fraudsters Adapt to Robocall Legislation?
By Robert McKay Officially enacted by the FCC on July 1, the STIR/SHAKEN (Secure Telephone Identity Revisited /Signature-based Handling of Asserted Information Using toKENs) framework … Read more
Call Center Innovation Provides Fresh Opportunities
Develop a mindset of ongoing change to produce meaningful results By Peter Lyle DeHaan, Ph.D. Most call center owners and managers want to see innovation … Read more
Top 5 Competencies for Outsource Call Center Agents
By JoAnna Montgomery It may not be possible to find the absolute perfect call center agents on a reasonable budget, but you can find highly … Read more
How Call Center Service Providers Impact Customer Experience
By Megan Fallis Why is it that people dread hearing from or calling a call center? Think about the last time you called customer support. … Read more
The Benefits of Home-Based Call Center Agents
Discover Why Every Call Center Should Move Toward Having a Remote Staff By Peter Lyle DeHaan, PhD Many businesses struggle to find entry-level employees. This … Read more
The Modern Contact Center
Trends Driving Customer Service and Experience By Aakash Kumar Today’s customers require new and varied ways of interacting with businesses. The traditional call center has … Read more
6 Tips to Improve Your Call Center’s Brand on Social Media
It’s no secret that the use of advanced technology and social media is empowering potential clients and team members like never before. This empowerment is … Read more
5 Reasons to Implement Call Center Scripting
By Amtelco One of the first person-to-person connections a customer makes with an organization is often through a phone call. Whether the caller’s intent is … Read more
The Future is Human: Tapping Video Technology as a Call Center Solution
By Craig Radford In today’s fast-paced and ever-diversifying American society, keeping your call center’s best practices attuned to the needs of all customers can be … Read more