Why Do I Have to Praise Someone for Doing Their Job?
By Liz Uram Do you ever feel like there is way too much appreciation going on in your workplace? If you said no, you’re not … Read more
Career and Self-Improvement Articles
Asking Questions to Enhance Strategic Thinking
By Jill J. Johnson The foundation of effective strategic thinking and strategy development is knowing how to ask the right questions. Learning to ask the … Read more
Common Verbal Communication Blunders
By Greg Alcorn Have you ever said something at work you wish you hadn’t? Sometimes you just blurt out the wrong words to another employee … Read more
Four Reasons Every Professional Should Have a Personal Development Strategic Plan
By Tra Williams If you are serious about growing your business, everyone on your team needs a strategic plan for their own development that is … Read more
What Does an Optimal Customer Experience with a Call Center Look Like?
By Daymon Smith As the healthcare landscape shifts toward a value-based care model, consumers and patients are taking more responsibility for their individual health. The … Read more
Develop the Habit of Monitoring and Coaching—Part 1
By Kathy Sisk I often write about agent training; however, once the initial training is completed, the next step is to ensure that the floor … Read more
Managing Call Center Stress and the Bully Boss
By Darnell Lattal When you look around your call center, do you see engaged employees, or do you observe a stressed culture that watches the … Read more
Self-Realization: A Key Ingredient to Effective Call Center Management
By Scott Ray “We wait all these years to find someone who understands us, I thought, someone who accepts us as we are, someone with … Read more
Mind Your Business: Planning for Retirement
By Steve Michaels Q. I am a baby boomer, and the retirement years are looming large. I have one to two years before I want … Read more
Mind Your Business: The Power of Thank You!
By Steve Michaels I have not received any questions for this issue so I will inject an old idea that has lots of significance and … Read more