Cloud-Based Computing Articles

A Commentary by Dale Schafer Technology has come a long way since the days of Judy Holiday and Dean Martin in the legendary film, Bells … Read more

By Wayne Scaggs Hosted services or SAAS (software as a service) is an up-and-coming technology concept; it’s the integration of licensed software running on local … Read more

By Allen David Niven Digital communications market research provider In-Stat reported that the hosted PBX market is expected to reach $1.3 billion by 2009. Additionally, … Read more

By Wayne Scaggs What do you know about hosted services? I believe you probably know – and use – more than you realize. Do you … Read more

By Steve Michaels There’s a new term floating around the call center industry called “hosting.”  But what exactly is it?  Basically, it’s like carpooling your … Read more

By Ari Sonesh Lowering costs while providing better service within the call center environment is a desirable yet elusive goal. The problem that call centers … Read more

By Wayne Scaggs Today’s call center and telemessaging environment is more challenging than ever before. Clients have greater access to information and are more demanding … Read more

Using a hosted service is essentially renting software and accessing it over the Internet. For a hosted service, the software resides in a central server … Read more

In simple terms, using a hosted service is like renting software. The Internet is a common element to hosted services. Typically software resides in a … Read more