The Truths of System Hardening

By Shawn Griswold Today you must take initiative to deal with security and system hardening. Flying under the radar, hoping and praying you will be … Read more

Cloud-Based ACDs and Dialers Come of Age

By Donna Fluss Cloud-based contact center infrastructure (CBCCI) vendors have spent most of the last twenty years playing functional catch-up to the leading on-premise vendors. … Read more

5 Cloud Characteristics

By Kevin Mahoney My inbox receives daily articles on an array of cloud-related topics such as “Cloud Migration Strategies,” “10 Ways the Cloud Is Changing … Read more