The Truths of System Hardening
By Shawn Griswold Today you must take initiative to deal with security and system hardening. Flying under the radar, hoping and praying you will be … Read more
Cloud-Based Computing Articles
Innovation Enhances the Cloud-Based Contact Center Infrastructure Market
By Donna Fluss The past year was excellent for the cloud-based contact center infrastructure (CBCCI) market. DMG had projected that the market would grow by … Read more
Cloud-Based ACDs and Dialers Come of Age
By Donna Fluss Cloud-based contact center infrastructure (CBCCI) vendors have spent most of the last twenty years playing functional catch-up to the leading on-premise vendors. … Read more
Ruminations on Cloud-Based Contact Center Technologies
By William Lane There has been much press about Amazon Connect, a self-service cloud-based contact center solution offered by Amazon Web Services (AWS). There was … Read more
Four Major Cloud Deployment Models
By Kevin Mahoney The National Institute of Standards and Technology (NIST) recognizes four major cloud deployment models: public cloud, private cloud, community cloud, and hybrid … Read more
3 Major Cloud Service Models
By Kevin Mahoney Three different types of cloud service models exist: software as a service (SaaS), platform as a service (PaaS), and infrastructure as a … Read more
5 Cloud Characteristics
By Kevin Mahoney My inbox receives daily articles on an array of cloud-related topics such as “Cloud Migration Strategies,” “10 Ways the Cloud Is Changing … Read more
Cloud System Technology 101
By Wayne Scaggs Has a salesperson ever said to you, “If you use the Internet with VoIP calls, your call quality will be bad, your … Read more
A Complete Call Center System in the Cloud
By Wayne Scaggs The purpose of a call center system in the cloud is providing a more efficient method of receiving raw data, processing that … Read more
Cloud-Based System Economics 101
By Wayne Scaggs The economic considerations of cloud and hosted systems are more than the cost of a premises system versus the monthly payments for … Read more